Welcome to Ryobi Ceramic Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website ceramictilesstore.com and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms.

Our Commitment: At Ryobi Ceramic Shop, we specialize in premium flooring solutions including ceramic tiles, ARB775W series products, and carpet tiles. We’re dedicated to providing exceptional service from browsing to delivery and beyond.

1. User Responsibilities

By using our website and services, you agree to:

  • Provide accurate, current, and complete information during account creation and checkout
  • Use the website only for lawful purposes and not violate any applicable laws
  • Not reproduce, duplicate, copy, or resell any portion of our products or website content without authorization
  • Be responsible for maintaining the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account

2. Product and Service Description

2.1 Product Information

We offer premium flooring solutions including:

  • Ceramic tiles (standard and custom-cut)
  • ARB775W series flooring products
  • Carpet tiles

We make every effort to display product colors and features as accurately as possible, but slight variations may occur due to monitor settings and manufacturing processes.

2.2 Special Order Items

The following products cannot be returned due to their specialized nature:

  • Custom-cut ceramic tiles (made to your specifications)
  • ARB775W series flooring with military-grade treatments
  • Opened boxes of carpet tiles

3. Ordering and Payment

3.1 Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is due at the time of order placement. We reserve the right to cancel any order that cannot be verified or authorized.

3.3 Pricing and Taxes

All prices are listed in US dollars. Customers are responsible for any customs duties, taxes, or fees imposed by their local jurisdiction.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): via DHL or FedEx, delivery within 10-15 business days after shipping
  • Free Shipping: via EMS for orders over $50, delivery within 15-25 business days after shipping

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary for international orders depending on customs processing.

4.3 Delivery Issues

If your order arrives damaged or with incorrect items, please contact us immediately at [email protected] with photos of the damage and packaging.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return window from the delivery date for most items. To be eligible:

  • Item must be unused, in original packaging, and in resalable condition
  • Original proof of purchase must be provided
  • Return must be initiated within 15 days of delivery

5.2 Return Process

  1. Email our customer service team with your order number and reason for return
  2. We’ll respond within 1 business day with return instructions and an RMA number
  3. Securely repackage items in their original packaging
  4. Ship to: Ryobi Ceramic Shop Returns, 9545 West 74th Avenue, Arvada, CO 80005 USA
  5. Refund will be processed within 3-5 business days after we receive and inspect your return

5.3 Refund Information

Original shipping fees are non-refundable. Refunds will be issued to your original payment method:

  • Credit Cards: 3-5 business days after processing
  • PayPal: 1-3 business days after processing

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Ryobi Ceramic Shop and protected by international copyright laws. Unauthorized use of any content is strictly prohibited.

7. Limitation of Liability

Ryobi Ceramic Shop shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • The use or inability to use our products or services
  • Unauthorized access to or alteration of your transmissions or data
  • Any third-party claims related to product use
  • Delays in shipping beyond our reasonable control (including customs delays)

Our total liability for any claim related to these terms or your purchase shall not exceed the purchase price of the product in question.

8. Commercial Clients

For large-volume orders (1,000+ sq ft), please contact our commercial team directly for specialized handling of orders and returns.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Colorado, USA, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified terms.

11. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

Ryobi Ceramic Shop
9545 West 74th Avenue
Arvada, CO 80005 USA
Email: [email protected]