At Ryobi Ceramic Shop, we stand behind the quality of our premium flooring solutions including ceramic tiles, ARB775W series, and carpet tiles. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process for your convenience.

Key Points:
  • 15-day return window from delivery date
  • Free returns for defective or incorrect items
  • Original shipping fees are non-refundable
  • Refunds processed within 3-5 business days after return receipt

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be unused, in original packaging, and in resalable condition
  • Original proof of purchase must be provided
  • Return must be initiated within 15 days of delivery

Non-Returnable Items

Due to their specialized nature, the following products cannot be returned:

  • Custom-cut ceramic tiles (made to your specifications)
  • ARB775W series flooring with military-grade treatments (special order items)
  • Opened boxes of carpet tiles (must be unopened for return)

Return Process

  1. Initiate Your Return: Email our customer service team at [email protected] with your order number and reason for return.
  2. Receive Authorization: We’ll respond within 1 business day with return instructions and an RMA number.
  3. Package Your Items: Securely repackage the items in their original packaging with all included materials.
  4. Ship Your Return: Send the package to our Colorado warehouse at:
    Ryobi Ceramic Shop Returns
    9545 West 74th Avenue
    Arvada, CO 80005
    USA

    Include the RMA number clearly on the outside of the package.

  5. Receive Refund: Once we receive and inspect your return, we’ll process your refund within 3-5 business days.

Exchange Process

For exchanges, follow the same process as returns, but clearly indicate in your email that you’d like an exchange and specify the replacement product you prefer.

Return Shipping

  • Defective/Incorrect Items: We’ll provide a prepaid return label
  • Customer Preference Returns: Customer pays return shipping
  • International Returns: Contact us for specific instructions as customs forms may be required

Refund Information

Refunds will be issued to your original payment method:

  • Credit Cards (Visa, MasterCard, JCB): 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Note: International refunds may take additional time depending on your bank’s processing.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Ryobi Ceramic Shop Team, I would like to request a return for my recent order (#[Your Order Number]). Below are the details: Product Name: [Product Name] Quantity: [Number of Items] Reason for Return: [Defective/Incorrect Item/Change of Mind/Other] I would prefer: [Refund/Exchange for [Product Name]] Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Defective Items

If your items arrived damaged or defective, please contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange for a replacement or refund at no additional cost to you.

For commercial clients with large-volume orders (1,000+ sq ft), please contact our commercial team directly for specialized return handling.