At Ryobi Ceramic Shop (“we”, “us”, or “our”), operating through ceramictilesstore.com, we are committed to protecting the privacy of homeowners, contractors, and designers worldwide who trust us for premium flooring solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

1. Information We Collect

To provide our global flooring services, we collect:

  • Personal Identification: Name, email, phone number, shipping/billing addresses for order processing
  • Payment Information: Card details processed through secure gateways (Visa, MasterCard, JCB, PayPal) – we do not store full payment data
  • Commercial Project Details: For contractors and designers, we may collect business information, tax IDs, and project specifications
  • Technical Data: IP address, browser type, device information for website optimization
  • Usage Data: Pages visited, products viewed to enhance your shopping experience

Note for International Customers: When processing payments in multiple currencies (USD, GBP, AUD, etc.), our system automatically records conversion rates for transaction accuracy.

2. How We Use Your Information

We use collected data to:

  • Process orders for ceramic tiles, ARB775W series flooring, and carpet tiles with military-grade security
  • Provide commercial flexibility for contractors needing split payments or bulk orders
  • Offer customer support for global clients from our Arvada headquarters
  • Improve our product offerings and website functionality
  • Communicate about orders, promotions (with consent), and project updates
  • Prevent fraud and ensure transaction security

3. Data Sharing and Disclosure

We may share information with:

  • Payment Processors: Necessary to complete transactions (Visa, MasterCard, JCB, PayPal)
  • Shipping Partners: Only delivery information for order fulfillment
  • Legal Compliance: When required by law or to protect our rights
  • Service Providers: Companies assisting with website operations (under strict confidentiality)

We never sell your personal data to third parties.

4. Data Storage and Security

Your information is protected by:

  • 256-bit SSL encryption (same as financial institutions)
  • Secure servers with restricted access
  • Regular security audits
  • Automatic deletion of full payment details post-transaction

Data is stored primarily in the United States with appropriate safeguards for international transfers.

5. Your Rights

You have the right to:

  • Access, correct, or delete your personal information
  • Object to processing or request data portability
  • Withdraw consent for marketing communications
  • Request information about commercial order processing

To exercise these rights, contact our Colorado-based team at [email protected].

6. Cookies and Tracking Technologies

We use:

  • Essential Cookies: For shopping cart functionality and secure checkout
  • Analytics Cookies: To understand how customers navigate our flooring product pages
  • Preference Cookies: To remember your currency and location settings

You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

7. Policy Updates

We may update this policy to reflect changes in our flooring business practices. Significant changes will be communicated to customers through our website or email.

8. Contact Us

For privacy questions or commercial data requests:

Ryobi Ceramic Shop
9545 West 74th Avenue, Arvada, CO 80005
Email: [email protected]

Commercial Clients Note: For large-volume orders (1,000+ sq ft) with special payment terms, additional confidentiality agreements may apply to protect project details.